At Greendiscounter, we try very hard to help you as quickly, well and green as possible. It can always happen that something doesn't go quite as planned. We encourage you to first report complaints to us by emailing info@greendiscounter.de.

As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.